Refund & Return Policy for BAIFAA PHARMACES
Effective Date: 08/04/2025
At BAIFAA PHARMACES, we strive to provide the best products and services to our customers. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.
1. Returns and Exchanges
- Eligibility for Returns:
We accept returns and exchanges only on products that are unused, unopened, and in their original packaging. Products must be returned within 10 days from the date of purchase. - Non-Returnable Items:
The following items are non-returnable and cannot be refunded or exchanged:- Prescription medications
- Opened or used products (due to hygiene and safety concerns)
- Special order or custom items
- Gift cards or vouchers
- Conditions for Return:
To initiate a return, you must provide the following:- Proof of purchase (receipt, order confirmation, etc.)
- A description of the reason for the return
- The product must be in its original, unopened condition (if applicable)
2. Refund Process
- Refund Eligibility:
If your return is approved, we will issue a refund to the original payment method. Refunds will only be processed after we have inspected and approved the returned item(s). We will notify you of the approval or rejection of your refund request. - Refund Timeframe:
After the return is received and approved, your refund will be processed within 7 Business day. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. - Shipping Fees:
Shipping costs are non-refundable. If the return is due to an error on our part (e.g., wrong product, damaged product), we will cover the cost of return shipping.
3. Damaged or Defective Items
- If you receive a product that is damaged or defective, please contact us within 2 days of receiving the item. We will provide instructions on how to return the item and offer a replacement or a full refund.
- For damaged items, please provide photographs of the damage and the packaging to help us process your claim.
4. How to Return a Product
To initiate a return, please follow these steps:
- Contact our customer service team at customercare@baifaapharmaces.com to request a return authorization and instructions.
- Pack the product securely, ensuring it is in its original, unused condition.
- Include your proof of purchase (receipt or order confirmation) with the return package.
- Ship the product back to us using the return shipping address provided.
5. Exchanges
If you would like to exchange an item for a different product, you must follow the same return process outlined above. Upon receiving your returned item, we will issue a refund or assist you in purchasing the new item at the adjusted price.
6. Cancellations
- Order Cancellations:
If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will process the cancellation and issue a full refund. Once the order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
7. Customer Support
If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer service team at:
BAIFAA PHARMACES
Email: customercare@baifaapharmaces.com
Phone: +91 63569 36363
Website: www.baifaapharmaces.com